Custom-made saddles are crafted individually to your specifications, including tree size, seat, flap configuration, leather type, and colour. This also applies to the custom bridles. Because of this, they are considered personalized items and are therefore excluded from return or exchange, in accordance with § 8(2) of our Terms and Conditions.
However, if your custom saddle or bridle arrives with a manufacturing defect or was not made according to the agreed specifications, please contact us immediately. We’ll be happy to review the case and find a solution.
To ensure a perfect fit and full satisfaction, we strongly recommend working with a Stübben saddle fitter during the ordering process.