Dear Customer,
We are writing to inform you about an important recall concerning your REV saddle. During an internal quality check, we discovered that the screws of the stirrup bar in some saddles might not meet the required safety standards.
To ensure your safety, it is necessary to inspect these screws and, if needed, repair them. Please complete the form at the following link and we will send you and we will send you a shipping label with which you can return the saddle to us free of charge.
free of charge.
Once we receive the saddle, our skilled team will carry out the necessary inspection and repairs. This will be completed within two business days, ensuring you get your saddle back as quickly as possible.
We sincerely apologize for any inconvenience this may cause. Please rest assured that the issues have already been addressed. Our stirrup bar supplier was immediately informed, ensuring that all new saddles are free from defects.
Thank you for your understanding and cooperation. If you have any questions or require further assistance, please do not hesitate to contact our customer service team.
E-Mail: info@stuebben.de
Tel.: 0049-(0)2152-1489-10
Best regards,
Johannes Stübben